Question and answers

Frequently Asked Questions

We’ve answered all the questions you may have about Ronday’s immersive collaboration platform. Haven’t found the answer you’re looking for? Our team is always available to address any questions or concerns you may have about the platform, ensuring that you have a seamless and enjoyable collaboration experience.

While we do not offer a trial period, we do provide a 30-day money-back guarantee for your subscription. If you are not satisfied, you may request a full refund within the first 30 days with no questions asked.

To upgrade, simply reach out to us at support@rondayapp.com

The free plan has limited usage time of up to 5 hours a month, and a limit of 10 people per group. Additional limitations are described in the pricing page.

Ronday offers a variety of spaces with different capacity limits, with the largest space type accommodating up to 50 users. This is to ensure an excellent experience for everyone in the space.

Yes, if you’re on the Pro plan, you can invite as many users as you want to your group, but a single space cannot have more than 50 people.

Yes, you can customize the boards in your space by going to Space settings. For full instructions, please visit https://ronday.notion.site/Customize-Wallboards-d67f183951c44f6f81f5872e3e8f8934.

The Basic plan costs $50 monthly, $540 annually (10% discount), and the Pro plan costs $85 monthly, $816 annually (20% discount).

Depending on the number of people you want to invite to your group, you can choose from any of the available plans. If you have less than 10 people to invite, the free plan should suffice. However, if you need to invite up to 25 people, then the Basic plan would be more suitable. For larger groups of more than 25 people, you should consider the Pro plan.

Yes, but you can easily deactivate their accounts, which means that you can add guests temporarily and remove them later.

he free plan includes basic support by email, with a response time of up to 48 hours during work hours. On the other hand, the premium plan offers premium support by email, promising a response time of less than 24 hours, any day of the week. Additionally, it provides the option to jump on a call to help fix any issues if necessary.

We offer a 30-day money-back guarantee for your subscription. If you are not satisfied with our service, you may request a full refund within the first 30 days, with no questions asked.

If you are a non-profit organization or educational institution, please reach out to us at team@rondayapp.com with details about your organization. We would be happy to discuss special pricing and customized plans for your specific needs.

You have the option to customize the Wallboards within the space, or you can request a fully customized space built specifically for your group. To do so, please contact us at team@rondayapp.com, and we will provide you with more information.

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